Shipping policy
Please see 'Limitations/Requirements' below before ordering to make sure we can make the delivery to you.
Shipping Rates
Enjoy free delivery to most mainland UK postcodes within 2-3 days or get it next day for just £10 - choose 'Express' at checkout if available for your address.
Shipping is calculated at checkout as follows:
UK Mainland: FREE or upgrade to 'Express' for just £10
UK Mainland Exceptions: £70/crate - DD, PH8-PH41, PH49, PH50, IV1-IV40, IV63, AB, KW1-KW14, PA1-PA19, PA21-PA40, PA80
Offshore: £120/crate - TR21-TR25, HS, IV41-IV51, IV55-IV56, KA27-KA28, KW15-KW17, PA20, PA41-PA49, PA60-PA78, PH42, PH43, PH44, ZE, JE, GY
Northern Ireland: £75/crate
Ireland: £85/crate
Isle of Man: £120/crate
Isle of White: £75/crate
Our commitment
Delivering our quality kiln dried logs to you without hassle is really important to us. We use a professional delivery service and the logs are carefully packed in custom crates to ensure it all reaches you in top condition.
In most cases we can drop the logs at a place of your choosing with or without you being there. With that said it's important to understand that there are some limitations to the service due to the sheer weight and size of the products.
Please see 'Limitations/Requirements' below before ordering to make sure we can make the delivery to you.
How it works
When you place your order online before 2 pm during the week we'll get it moving the same day. We'll prep the order and send it out using one of the nationwide pallet delivery networks. A lorry up to 18 ton in size will arrive with your logs on the designated day between 9 am and 6 pm. It will be unloaded using a tail lift and pallet pump truck.
Yorlogs can only guarantee kerbside delivery on the service as it's impossible to know everyone's individual property situation but in most cases, the driver will be willing to drop the crate in your preferred spot. As you can imagine, these loaded crates of logs are very heavy, so while getting them as close as possible to your wood store is our aim, it is ultimately dependent on the driver's judgement at the time based on several factors such as; the distance, the ground being flat and the quality of the road surface. Pallet trucks don't do gravel!
Delivery time
Standard delivery to most mainland UK Postcodes is 2-3 working days and is free of charge.
If the cold is biting (as we say, you're 'nithered') and you need your logs in a hurry, just place your order online before 2 pm selecting our express delivery option and Yorlogs will deliver it the next working day to most UK postcodes (see exclusions).
Limitations/Requirements
We'd love to get Yorlogs to every home but we can only deliver if the terrain and space is suitable.
Space required for vehicle: 3mtrs (10ft) width and 5mtrs (17ft) height. Please consider branches from trees and narrow lanes etc
If the vehicle can't access your driveway and there isn't an adequately dropped kerb (there is an excessive lip) from your driveway to the road the driver may have to leave the crate kerbside. (Typical dropped kerbs are usually fine).
The vehicle must be able to unload on level ground without a slope, this is due to health and safety reasons because of the weight of the crate.
The route for the pallet truck must be free of obstacles and the ground firm and solid.
If your order has to be returned because there is unsuitable access or terrain as outlined here and you refuse to accept delivery at the nearest safe point of placement (e.g. kerbside) then unfortunately you will be responsible for the original cost of shipping and the cost of returning your order, which is something everyone is obviously keen to avoid.